Utility Billing and Collections
The Clerks are responsible for establishing new water accounts, updating or changing accounts, and accepting payments for water, sewer, and garbage pickup. For any questions or concerns regarding water and sewer accounts, please don't hesitate to contact the water department at (575) 396-2884 or please feel free to visit our office located at City Hall.
For questions or concerns regarding garbage collection, contact Waste Management at (575) 392-6571 or visit home.wm.com/lovington
For after hours emergencies, please contact the
Lovington Police Department (575) 396-2811
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To pay your City Utility Bill by phone, please call: 1-866-277-2170 Please have your account number ready. If you do not have your account number, please contact City Hall |
Residential customers over the age of 65 or individuals receiving SSD or SSI benefits are eligible for a 10% discount on their monthly bill. Contact City Hall for more information and how to apply!
COVID-19 Accommodations
During this unprecedented period in our history, it has been deemed necessary to close our public facilities such as City Hall in order to ensure the safety of the public and our employees. Our Utility Billing and Collection department is still operating, but have made modifications to how we can assist our customers. We are able to assist most customers needs by the following methods and have adopted some of our policies to accommodate customer transactions during this period of social distancing.
Phone: 575-396-2884
Fax: 575-396-6328
Email: info@lovington.org
Mailing Address: 214 S. Love Street, Lovington, NM 88250
Dropbox location may be found on the Love Street side of City Hall to the right of the entry doors.
Our drive thru continues to operate as normal!
Phone: 575-396-2884
Fax: 575-396-6328
Email: info@lovington.org
Mailing Address: 214 S. Love Street, Lovington, NM 88250
Dropbox location may be found on the Love Street side of City Hall to the right of the entry doors.
Our drive thru continues to operate as normal!
Utility Billing and Collection During Periods of Declared Disasters or Emergencies
We are aware that during the current pandemic crisis customers may experience difficulty in paying their City utility bill due to the temporary closure of their business or loss/reduction of their individual income. In an effort to assist these customers while at the same time protecting the City's ability to fund utility operations, the City Commission adopted an Ordinance that will amend the Lovington Municipal Code and allow our utility and collections staff to work with them.
- During the emergency period, which was declared on March 23, 2020, City utility services will not be disconnected due to lack of payment during the the period. This provision of the City code does not apply to accounts that were past due prior to the start of the declaration.
- In order to avoid disconnect for non-payment, customers must request a payment extension. In order to qualify for a 30 day extension of time in which they have to pay their utility bill, customers must do the following and meet certain criteria:
- Submit a disaster or emergency payment extension form that is provided below in the forms section.
- Provide proof that their income, based on family size or persons in household, is below the most recent version of the Federal Poverty Guideline as provided by the United States Health and Human Services Department. Proof of income will be determined by the customer providing the City a copy of their unemployment certification, their most recent pay stub, or copy of their SSI benefit.
- Certification of the number of dependents living in their household. Customers will be required to provide proof by presenting a copy of their number of dependents as listed on their most recent Federal or State tax return.
- Payment extensions must be submitted by the individual responsible for the account prior to the 25th day of each month during the declared period. Failure to submit the request prior to the 25th will result in the application of a $50 penalty.
- Approved extensions are granted for a period of 30 days. Additional extensions may be granted prior to repayment of the past due balance during the declared emergency or disaster period.
- Customers need to be aware that balances accumulated during the declared period must be paid upon conclusion of the declared period. These balances are not forgiven or written off.
Repayment of Balances After the Declared Disaster or Emergency
- All past due balances accrued during the declared period are expected to be paid in full on the first due date after the declaration period is terminated or as determined by the City Commission.
- If a customer desires to participate in a payment plan, they must submit the payment plan request form no later than the 1st day of the month in which the bill is due after the declaration period. A copy of the request form is found in the below forms section.
- Customers who participate in an approved payment plan will be responsible for:
- Providing payment of the current bill due no later than the 10th day of each month. If current payment is not received by the 10th, a late fee of 10% shall be applied.
- Provide payment towards the past due amount accumulated during the declared period.
- All past due charges for water, sewer, and garbage service accrued during the declaration prior are due no later than ninety days after the declaration period is terminated by the Commission.
- If customers fail to pay their current month bill during the ninety-day repayment period by the 10th day of the month, a $50 penalty will be added to the utility bill, service shall be disconnected, and service will not be restored until the total past due amount is paid in full.
- If customers fail to pay the past due charges within the ninety-day period, a $50 penalty will be added to the utility bill, service shall be disconnected, and service will not be restored until all total past due amounts are paid in full.
Utility and Collections Forms
Waste Management Route Schedule
For additional detail, to include change to satellite view or address lookup, click on the dashed box in the upper left hand corner of the map below and it will take you to the Google Maps website.
GREEN - MONDAYS
BLUE - TUESDAYS
YELLOW - WEDNESDAYS
RED - THURSDAYS
PINK - FRIDAYS
GREEN - MONDAYS
BLUE - TUESDAYS
YELLOW - WEDNESDAYS
RED - THURSDAYS
PINK - FRIDAYS
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Contact: Wendy Perez, Manager 214 S. Love Lovington, NM 88260 (575) 396-2884 wperez@lovington.org After hours emergencies: (575) 396-2811 |
